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Return policy

We take great pride in ensuring that our products are of great quality and condition. We want you to be pleased with your purchase.

- If for any reason you are not completely satisfied, you may return your purchase in UNWORN, UNWASHED, UNALTERED condition with ALL TAGS ATTACHED for store credit coupon only.
- There is a restocking fee of 10% for all items returned. For example, if you return a dress you purchased for RM100, you will receive a store credit coupon worth RM90. Original shipping costs will not be refunded.
- Restocking fee of 10% also apply for any exchange of product caused of mis-measurement of size and colour exchange.
- Returns must be posted within 3 days of receiving your order.
- Buyer bears the cost of shipping the item back to us and to pay re-shipping cost of replacement item.
- Sales, Promotion, Clearance products and any items that were marked with 'Non-Returnable', are strictly cannot be returned.
- If the item is unsuitable for a return/exchange upon inspection, OR you do not fulfill return terms that Bikaya.com specified above, we reserve the rights to reject the return request and you are responsible to pay the re-shipping charges of the said returned item.



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