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Terms & conditions

At Bikaya.com, we are committed to making your shopping easy and fuss-free. Please read the following terms and conditions before making a purchase with us. Please ensure that you have acknowledged, understood and have agreed to abide and adhere to the following terms and conditions.

Making a purchase

  • At Bikaya.com, we are not able to neither amend nor combine orders that are made separately. Please ensure that item, colour, size, quantity and address are correct before making full payment.
  • Pricing and Availability: Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
  • We deliver out all orders on the next day after payment has been completed (exclusive saturday,sunday and public holiday). Please refer to our shipping schedule.
  • Once the order is delivered out, your products are under the responsibility of our third party postal service providers (Poslaju) and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).

Payment

  • All payments have to be made by means specified by Bikaya.com. Payments shall not be deemed to be made until full amount of funds have cleared.
  • Prices and shipping rates are subject to change without prior notice but changes will not affect orders that have already been accepted.

Exchanges/ Returns:

  • All returns must be returned in UNWORN, UNWASHED, UNALTERED condition with ALL TAGS ATTACHED for store credit coupon only. 
  • All returns must be posted within 3 days of receiving your order.
  • All items returned (including faulty items) without abiding by the above terms (1. & 2.) will not be accepted.
  • There is a restocking fee of 10% for all items returned.
  • Buyer bears the cost of shipping the item back to us.
  • Sales, Promotion, Clearance products and any items that were marked with 'Non-Returnable', are strictly cannot be returned.
  • Please note that there may be a 2 cm difference in given measurements. Items that vary within this range will not be accepted as defect.
  • Please note that there may be a variance in the colour of the item due to computer screen settings and camera lighting. Bikaya.com portrays all items as accurately as possible. Returns due to colour variances will not be accepted.
  • All items are not ironed before posted to customers. Creases on clothing are not deemed as faulty items.
  • All returns will be processed by the Returns Department, up to 5 working days from the date we receive the parcel.

Product Care

  • Buyers are advised to hand wash all items purchased using mild detergent and cool water (unless otherwise stated on the product care page).
  • All items should not be dried under direct sunlight.
  • Buyers are advised to iron all items at low to medium heat. Items that are of chiffon, silk or satin material to be steam ironed or ironed with a piece of cloth between iron and item of clothing.

Usage of the site:

  • Bikaya.com may feature pictures, articles, information, digital images, text, data, games, surveys, contests, promotions, advertising, logos, trademarks and other forms of content we deem will be of interest to our customers or visitors. This Content can be viewed, transferred, shared and stored by our customers and guest. However, the ownership of this Content belongs to Bikaya.com and by downloading or storing of this Content does not render the customer or visitor the rights nor ownership to it.
  • Content extracted from Bikaya.com and Bikaya.blogspot.com and Facebook.com/bikaya.com and published or shared on any platforms must be credited. Bikaya Couture (SA0222133-V) reserves the rights to pursue legal action against unauthorized usage of this Content.
  • DISCLAIMER: Any reproduction of the contents from this website in any material or form is strictly prohibited and any infringement of this caution will result in legal or criminal prosecution.

Bikaya Couture (SA0222133-V). Reserves the right to make amendments to any of the above Terms & Conditions with/without prior notice.



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